Online shoe and apparel retailer Zappos
.com gained popularity with online consumers in part because of its generous shipping policies. How does the company do it while keeping costs manageable? Here's a look at the inner workings of Zappos’ shipping program:...
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November 21, 2012
From Retail Customer Experience
Tags: Customer Experience, Customer Service, Employee Training, Online Retailing
Zappos.com is more than an electronic shoe store. It is a supportive community that happens to put you in a pair of great-looking shoes.
Somewhere in creating what is now...