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Amazon is Best on Mobile Customer Satisfaction, Report Finds

January 8, 2014
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Amazon.com and Apple have topped the list of best mobile retailers in customer service for three years running, according to a new report from ForeSee Results. As mobile and brick-and-mortar retailers strive to find ways to better serve consumers, reports such as this are guideposts. Marketers are looking to Amazon and Apple as mobile's influence continues its upward rise. "The value of a satisfied consumer is huge," said Larry Freed, CEO of ForeSee Results. "Highly satisfied consumers are 76 percent more likely to purchase from that retailer online than dissatisfied consumers."...

 

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Etsy Sellers Deal With Taxpayer ID Demands
January 7, 2014 From Ecommerce Bytes
Small merchants and individuals who sell online will most certainly come across an unpleasant reality sooner or later: the need to provide their taxpayer ID (a social security number or EIN) to any entity that processes payments on their behalf. That's because companies that process credit and debit cards as well as third-party network payments such as Etsy, PayPal and Amazon.com are required to report to merchants and to the IRS the gross amount of the transactions they've processed. 
 
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The Top 5 Articles of 2013 From Retail Online Integration
January 7, 2014 From ROI Report
Even though the new year kicked off only a week ago, the retail industry is already buzzing about the new technologies and trends that will take over 2014. Before we get caught up discussing "All-Channel Retail," Retail Online Integration (ROI) wanted to take a final look back to see which trends shaped retail in 2013. Below are the top five articles (based on clickthroughs) from ROI in 2013:
 

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