Customers want more merchandise appeal and variety from most retailers, according to the annual Holiday E-Retail Satisfaction Index released today by customer experience analytics firm ForeSee. Internet-retail giant Amazon remains at the head of the class, according to the 8th annual report, which is based on more than 24,000 customer surveys collected during the prime holiday shopping season between Thanksgiving and Christmas....
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Amazon Not Slowed by Sales Taxes
December 13, 2012
From Retail Wire
It's long been argued by retailers operating brick-and-mortar stores in states where Amazon.com doesn't collect sales taxes that the e-tailing giant has an unfair advantage because consumers can save money by purchasing online. But a funny thing has happened as more states work out deals for Amazon to collect sales taxes — the company continues to grow.
UPDATE 1-Amazon wins EU e-book pricing battle with Apple
December 13, 2012
From CNBC
* Apple, publishers let retailers set e-book prices for 2yrs
* Will suspend "most favoured nation" contracts for 5 years
* No infringement finding against companies, no penalties
* Amazon set to benefit from EU decision
BRUSSELS, Dec 13 (Reuters)...
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