The Post-Ron Johnson
era did not begin well for Apple. Earlier this year, the company ousted Johnson's successor, John Browett
, as head of its retail operations following a series of rare and embarrassing cockups. Initially, those missteps appeared to be largely operational, fomenting unrest and criticism among Apple Store employees: Freezing hiring and other moves intended to scale back payroll expenses, deferring facilities repairs. But new research from analytics firm ForeSee suggest that Browett's brief tenure at Apple may have had some negative effects on the customer-facing side of its retail operations as well. Could that really be the case?...
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Amazon Sets Standard; J.C. Penney, Apple, Dell Drop
December 27, 2012
Customers want more merchandise appeal and variety from most retailers, according to the annual Holiday E-Retail Satisfaction Index released today by customer experience analytics firm ForeSee. Internet-retail giant Amazon remains at the head of the class, according to the 8th annual report, which is based on more than 24,000 customer surveys collected during the prime holiday shopping season between Thanksgiving and Christmas.
Top 10: Apple heads list of retailers with highest sales per square foot
November 26, 2012
From Chain Store Age
New York -- Apple Inc. operates the most successful retail stores by a significant margin, according to RetailSails, a retail and consumer goods consulting firm. Apple stores averaged $6,050 per sq. ft. in the past 12 months, double those of Tiffany &...