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Best Buy Brings Back Email Support Due to Customer Demand

February 5, 2013
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Best Buy has quickly revived email support due to customer demand after the electronics retailer pulled an email contact from its website in December. Happy Customer first reported on Dec. 11 that an email contact form had disappeared from the customer service page and the company was placing a higher priority on live chat to communicate with customers. Best Buy told Happy Customer at the time that the decision was based on a survey of online shoppers and that email is "unable to offer the same level of in-the-moment assistance."...

 

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