Best Buy has quickly revived email support due to customer demand after the electronics retailer pulled an email contact from its website in December. Happy Customer first reported on Dec. 11 that an email contact form had disappeared from the customer service page and the company was placing a higher priority on live chat to communicate with customers. Best Buy told Happy Customer at the time that the decision was based on a survey of online shoppers and that email is "unable to offer the same level of in-the-moment assistance."...
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Best BUY Co Inc Canada To Shut 15 Stores, Lay Off 5%-Reuters
February 1, 2013
Reuters reported that Best BUY Co Inc's Canadian division will close 15 of its big-box stores across the Country and lay off 5% of its workforce in a drive to cut costs, the consumer electronics retailer said. About 5% of its Canadian workforce will be...
Best Buy chief joins RILA board
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From Retailing Today
LOS ANGELES, Calif. — The Retail Industry Leaders Association (RILA) added five industry executives to its board of directors during its semi-annual meeting on Jan. 28 in Los Angeles, Calif. Also as a part of the meeting, Walmart president and CEO Bill...