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Customer Dissatisfaction: Gilt.com and Fingerhut.com

January 2, 2013
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Of the two companies with the weakest customer reviews, Gilt.com scored poorly because of subpar website "functionality." As ForeSee Spokesperson Sarah Allen-Short explains, part of the site's low grade can be attributed to the fact that Gilt is a luxury outlet, so consumer expectations are higher. (She notes that Saksfifthavenue.com and Nordstrom.com both earned higher scores, at 79 each). Fingerhut, meanwhile, received low marks across the board, underwhelming shoppers in the areas of price, content, functionality and choice of merchandise....

 

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