In conjunction with its 15th annual Mystery Shopping Study conducted in the fourth quarter of last year, the e-tailing group has released its Customer Experience Index results. This year's list of retailers who scored 80 out 100 points range from the large retailers to several specialty merchants, long known for retailing excellence. Williams-Sonoma, Amazon.com, Toys"R"Us and Barnes & Noble are to be congratulated on their impressive back-to-back wins....
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Coach international head named chief commercial officer
February 14, 2013
From Retailing Today
NEW YORK — Coach announced that Victor Luis has been appointed president and chief commercial officer. Concurrently, he has joined the board of directors. He will become CEO in January 2014. Lew Frankfort will continue as chairman and CE during this...
Amazon expands on-demand video offerings
February 13, 2013
From Retailing Today
NEW YORK and SEATTLE -- Amazon.com has expanded its content licensing agreement with CBS Corp. to bring classic series and hit TV shows from CBS Television Distribution and Showtime Networks to Amazon’s Prime Instant Video service, extending the already...
Bootstrapper’s Guide to the Mobile Web
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