Boding well for the holiday season, new data shows that online retail shopping remained strong in the third quarter of the year. Year-over-year, online retail spending increased 15 percent to $41.9 billion in the third quarter, according to new estimates from comScore. That represented the 12th consecutive quarter of positive year-over-year growth, and eighth consecutive quarter of double-digit growth, comScore Chairman Gian Fulgoni
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6 Steps to a Successful Customer Incentive Program
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Remember the days when customer loyalty programs meant receiving a paper punch card that tallied up your purchases or visits, eventually awarding you with some sort of insignificant reward and leaving you with little gratification for your loyal patronage? Those days of delivering one-off, limited-value campaigns are long gone. Today's consumers demand improved rewards and personalized communication from their favorite retailers, and they're willing to reward brands who deliver such programs.
Are you prepared for the online holiday rush?
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From White Papers and Other Resources
The holiday season shines a spotlight on issues with customer service, the website and the online ordering process. Our new e-book provides tips to make sure you're prepared to maximize revenue during the busy season. Download Velaro's Free E-Book.