Voxware, a provider of voice solutions, yesterday released research highlighting why consumers return items purchased online or by phone and how their experiences with the return process affect their future purchase intentions with retailers. Highlights from the survey, which collected responses from 600 consumers, include the following:...
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7 Critical Reasons Why Retailers Must Manage Multichannel Information as it Happens
January 14, 2013
From ROI Report
Businesses have worked feverishly to optimize their physical supply chains. However, a growing number of retailers are taking a similar interest in optimizing the flow and management of the related product information. Merchants must look beyond a Band-Aid approach to their strategic multichannel information challenges and find a holistic, full-cycle approach that enables management teams to continually receive and use accurate strategic information about their products, customers and suppliers to develop a sustainable competitive advantage. Done correctly, this approach can result in seven critical benefits:
E-World Online and Costco partner on program to reduce waste
January 10, 2013
From Chain Store Age
Vista, Calif. -- Consumer electronics recycler E-World Online said Wednesday that it has teamed with Costco Wholesale Corp. on the launch of a national program to make managing merchandise returns more sustainable.
E-World Online’s Retail Return Program...