Last-minute preparations are being made for what's effectively the retail industry's Super Bowl, a stretch where both brick-and-mortar and online stores will be flooded with holiday shoppers looking for Black Friday and Cyber Monday deals. Many retailers have added seasonal employees to handle increased service calls, hoping to improve their customer service levels from the previous year or at least stay consistent with normal levels....
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NRF: 147 Million People to Shop Black Friday Weekend
November 15, 2012
From Display & Design Ideas
According to a National Retail Federation (NRF) survey conducted by BIGresearch, up to 147 million people plan to shop during Black Friday weekend (Nov. 23-25). Specifically, 71 million said they would shop, and another 76 million said they would wait and...
The Retailer Web Performance Report Card: L.L.Bean, Toys"R"Us and Avon
November 16, 2012
From ROI Report
The Retailer Web Performance Report Card is a monthly
ROI Report column by SmartBear Software that provides a performance check on the websites of some of the top 50 online retailers. It primarily benchmarks observations of response times and site availability, along with some insights. Through SmartBear's AlertSite, we can see how online retailers’ websites perform, and whatever we see, so sees the end user. We're putting L.L.Bean, Toys"R"Us and Avon in the spotlight for the good, the bad and the ugly.
Managing the New Customer Relationship: Strategies to Engage the Social Customer and Build Lasting Value
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