Voxware, a provider of voice solutions, recently released research highlighting how late or inaccurate deliveries impact consumers’ future decisions to shop with a retailer online, by phone or in-store. Six-hundred consumers were surveyed on their expectations for delivery of items that they purchase online or by phone during the holiday shopping season and beyond. Highlights from the survey include the following:...
More Suggested Content:
Exclusive Ecommerce Research
November 21, 2012
From White Papers and Other Resources
Now in its third release, the Ecommerce Quarterly (EQ3 2012) includes expert analysis on how emerging trends are shaping ecommerce. This unique and exclusive report of more than 100 million online shopping sessions has been referenced by eMarketer and Gartner, and covered in CNBC, Forbes, TechCrunch and Mashable. Download your copy today.
Amazon Learns Not to Mess With Sellers’ Money
November 19, 2012
From Ecommerce Bytes
The Seattle Times exposed the problem of payment holds for Amazon.com sellers in an article published over the weekend. But Amazon sellers in the U.K. were struggling with "payment holds" of a different kind last week. The U.K. sellers became nervous on Wednesday when there was no sign of disbursements into their bank accounts. Sellers said they received mixed messages from Amazon's customer service reps and fretted about when they would receive their weekly disbursement. Several of the sellers affected said they were unable to buy new inventory until the funds made it into their accounts.
Managing the New Customer Relationship: Strategies to Engage the Social Customer and Build Lasting Value
Valuable Content Marketing
