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Managing Editor

Retail Rants & Raves

By Joe Keenan

About Joe

Joe Keenan is senior editor of Retail Online Integration and Target Marketing Group's web-only brand, eM+C. In addition to his work on those publications, Joe has contributed articles for fellow Target Marketing Group publications Book Business and Publishing Executive magazines. Previously, he served as senior editor at Reed Technology & Information Services for five years. Retail Rants & Raves covers the wide spectrum of retail marketing, from the very best it has to offer to the very worst.

 

Return on Intelligence

Jim Gilbert
6 Tips to Capture Every Site Visitor
May 21, 2013

One of the universal truths I see is a lack of understanding by many marketers, from newbie to experienced, of...



The Art of Delivering Style

Maria Haggerty
3 Simple Ideas to Improve Inventory Management
May 14, 2013

Despite the important role inventory management plays in the marketplace, some brands are still relying on last generation inventory management...



Designed to Convert

Tim Ash
How Persuasive Are Your Product Pages?
May 2, 2013

Your homepage — as much as you love it — is basically a glorified street sign. Consumers don't read it...



Return on Inventory

Joe Palzkill
5 Tips to Help Your Business Manage System Process Changes
Apr 24, 2013

In today's dynamic retail environment, however, the ability to embrace rapid process change is more important than ever. Merchandise and...



Shipping Insights

Rob Martinez
8 Ways to Use Parcel Carriers’ ‘Cost to Serve’ Pricing to Your Advantage
Apr 16, 2013

Just about every day, a shipper asks me what FedEx or UPS incentive they should be achieving for their specific...



B-to-B Insights

George Hague
The Illogical Song: What Makes Sense vs. What Works
Apr 8, 2013

It's official: J.C. Penney scrapped its every-day-low-price strategy for the rollercoaster world of markups and markdowns. Merchants, marketers and graphic artists...



Email Applied

Reggie  Brady
Preparing Your Email Marketing Strategy for the Holidays, Part 3
Oct 31, 2012

In the final installment of this three-part series (make sure to check out parts one and two), I examine why it...



Retail Rambles

Meredith Cunningham
SkyMall Helps You Prepare for the End of the World
Apr 2, 2012

Perhaps I've been watching too much of "The Walking Dead" or maybe too many episodes of "Doomsday Preppers," but my paranoia about the...



ThinkAbout: Inspirational Verve for Your Product Line!

Andrea Syverson
Can You Up the Ante on Your Products’ Amusement Factor?
Oct 17, 2011

Can you up the ante on any of your products’ amusement factors? Is there some ho-hum aspect of your product...



Reflections on NRF 2013

 

Now that a full week has gone by since the National Retail Federation's Big Show in New York City, I've finally caught up and found the time to put together a post on what I took away from the show. Here are my thoughts (in no particular order):

  • Changing consumer behaviors (i.e., the use of mobile devices, primarily smartphones, for shopping) are causing retailers to adjust their marketing strategies. The days of marketing to consumers via one channel or enabling them to transact in one channel are long gone, replaced by omnichannel organizations that are flexible enough to engage consumers in the way they want (e.g., responding to a customer service question via Twitter), facilitate transactions in multiple channels (e.g., online marketplaces, pop-up shops, Facebook stores) and fulfill those orders via multiple channels (e.g., buy online, pick up in-store; fulfilling online orders from brick-and-mortar stores).
  • Brick-and-mortar stores are still relevant ... and profitable. It's been well documented that retail e-commerce sales continue to grow, but the value of a physical storefront wasn't lost on this gathering of retailers. A keynote presentation from Warby Parker's Co-Founder Neil Blumenthal focused on the formerly online-only eyewear retailer's decision to open brick-and-mortar locations. Not only do Warby Parker's stores and office showrooms provide a "learning laboratory" for the brand, they're an amazing sales channel, too, Blumenthal said. In fact, Warby Parker's store and showrooms generated $2.5 million in sales last year, registering higher sales per square foot than jewelry retailer Tiffany & Co. 
  • Next-day shipping is old news; same-day shipping is the new standard. Consumers want instant gratification when they make online purchases. Making them wait any longer than a day for their orders to arrive is no longer acceptable in their eyes. Amazon.com, as is the case with many retail trends, is at the forefront of the same-day shipping movement. The online retailer is setting up distribution centers across the country to fulfill and ship its orders as quickly as possible. Now retailers have to compete with Amazon on not only price, but speed of delivery as well. Cross-channel retailers are addressing this immediacy trend by implementing shop online, pick up in-store programs as well as fulfilling online orders from the closest brick-and-mortar location.
  • Selling internationally, both online and via brick-and-mortar stores, is a potential growth opportunity for American retailers. That said, there are several factors you must consider before investing the time and money into an international expansion: will your product line resonate internationally; how does seasonality affect your product selection; do you open company-owned stores or have franchisees; among others.
  • The Javits Center needs more food choices (or more people working the available options). Standing in line an hour-and-a-half for a slice of pizza just doesn't seem worth it. And I'm not interested in eating lunch at 10:30 a.m. to avoid the lines.
  • Establishing an employee-centric culture within your organization is a wise move. Kip Tindell, chairman and CEO of The Container Store, spoke of his company's efforts to make its employees the cornerstone of its business. If you treat the people who work for you well, they in turn will treat your customers well, Tindell theorized.
  • One of my favorite quotes from the conference comes from Warby Parker's Blumenthal: Becoming lean [as a company] doesn't work if your definition of lean is fast and cheap. 2013 will be about deliberate and thoughtful. Ask the next question.

All in all it was another successful and educational NRF Big Show (despite some minor internet connection problems in the press room, but we'll leave that topic for another day). I'm already looking forward to next year.

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