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Author Stephen R. Lett

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By Stephen Lett

About Stephen

Stephen R. Lett spent the first 25 years of his career in executive-level positions at both business-to-business and business-to-consumer catalog companies, including Monarch Marketing Systems, Tandy Corp., Edmund Scientific Co., The Drawing Board and Country Curtains. Additionally, he owned... the Writewell Co., and started (and owned) The Write Touch.

He also taught direct marketing at Indiana University. Today, Steve owns Lett Direct, a catalog and internet consulting firm specializing in circulation planning, plan execution, analysis, as well as internet marketing and email marketing. He’s the winner of a Silver Mail Box Award from the Direct Marketing Association (DMA), is a past chairman of the DMA’s Catalog Council, and a former member of the DMA’s Committee on Ethical Business Practices. Steve also writes a monthly column in Catalog Success Magazine.

 

ThinkAbout: Inspirational Verve for Your Product Line!

Andrea Syverson
What's Waiting to Be ‘Just Born' in Your Production Line?
Apr 17, 2014

What holiday best represents your brand? How might the successes from that season be a springboard for others? What whimsical...



Retail Revelations

Melissa Campanelli
’Tis the Season for Experienced Retail Sales Associates
Nov 15, 2013

Many retailers are preparing for the busy holiday shopping days ahead by making sure their websites are working properly, their...



Catalog Doctor

Susan J. McIntyre
Why Catalogs Aren't a Bunch of Ads Stapled Together
Apr 11, 2014

PATIENT: "Doc, our new owners want to change the catalog so it's more like a series of ads — aspirational, exciting,...



B-to-B Insights

George Hague
2 Must-Have B-to-B Metrics
Apr 9, 2014

Smart CEOs know two essential B-to-B metrics to successfully grow their businesses: contribution per order (CPO) for new customers and...



The Art of Delivering Style

Maria Haggerty
3 Ways Retailers Can Avoid Warehouse Scalability Problems
Apr 2, 2014

Although growing quickly may seem like the ideal scenario, it can cause operational issues for retailers who are ill equipped...



Return on Inventory

Joe Palzkill
Inventory Planning Advice From Mike Tyson
Mar 20, 2014

With so many demands on your time, it's tough to break away and attend any function, but the NEMOA Spring...



Return on Intelligence

Jim Gilbert
2 Simple Ways to Become a Social Media Thought Leader and Build Your Following
Mar 18, 2014

Today I begin a new series about social media marketing. The goal is to help you become more adept at...



Designed to Convert

Tim Ash
Are Smartphones Bad at Conversions?
Mar 12, 2014

Tablets are winning. At least that's what it looks like if you've been keeping score. Adobe and Monetate generally agree...



Shipping Insights

Rob Martinez
2014-2015 Conference Calendar for Supply Chain, Distribution, Postal, Specialized Industry and More
Mar 4, 2014

The value of attending conferences is significant: learn from a combination of expert and peer-led presentations on trends and strategies...



Retail Rants & Raves

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Tips for Customizing the Online Shopping Experience
Nov 8, 2013

In an effort to give you a sneak peek into the upcoming Retail Online Integration webinar, One Size Does NOT...



Email Applied

Reggie  Brady
Taking Advantage of Events, Not Just the Big Holidays
Sep 16, 2013

Most marketers develop an editorial and promotional master calendar to help organize their upcoming email schedule. You want to have...



Actions to Take (or Not Take) When Response Rates Decline

Catalog response rates have been flat or trending down the past few years … or so it seems. The web is certainly a factor, but there are several other reasons why this is the case. When response rates start trending down, what action should you take? How should you alter your print circulation to compensate for lower response rates? Often, the actions management take are the opposite of what should be done.  Read More >>

Catalog Marketing Strategy for the New Year

While the best marketing strategy for 2014 is to leverage all channels, here are a few print catalog recommendations for the new year:  Read More >>

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The Importance of Promotional Offers

According to the CFI Group's Retail Satisfaction Barometer for this year's second quarter, 77 percent of consumers said shipping costs factor into their willingness to shop online. This certainly reinforces the importance of "free" or "flat" shipping offers during the busy holiday season. Shipping offers are a big deal to consumers shopping for holiday gifts. The decision-making process is greatly influenced by such offers. They can mean the difference between getting or not getting an

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Printer Lead Times Do Matter

There's more to obtaining print bids than price. Printer lead times should be part of the mix. For example, when mail tapes and creative files are due to the printer should be considered. The shorter the deadline when mail files are due to the printer the better. This enables catalogers to include more recent buyers in the mailing.

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Don't Give Up Your Order Form Just Yet

With the help of The Dingley Press, we conducted a study to determine how many catalogs it prints that still include some type of order form. We found that almost half of our fairly large sample size have no inside ink-jet or order form insert, but they do have an order form printed on-page in the catalog. Another 18.5 percent use a bind-in order form. In summary, 71.5 percent of the catalogs we surveyed use an order form; only 28.5 percent have eliminated the order form entirely.  Read More >>

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How Catalogs Drive Your Business

The printed catalog is the main driver of traffic to the web. However, with all of the other touchpoints available to consumers today, how do we really know the impact of catalog mailings on web sales? And why do we give so much credit to the print catalog? There are a few reasons why:  Read More >>

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