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Author Maria Haggerty

The Art of Delivering Style

By Maria Haggerty

About Maria

Maria is CEO and co-founder of Dotcom Distribution, where she has played an integral role in developing and defining all aspects of the operation, including sales and marketing, operations, finance and IT. Her strategic leadership helps the Board and senior management to establish long-range goals, strategies, plans, and policies. Maria has developed the systemic and procedural infrastructure necessary to provide timely and accurate analysis of budgets, financial reports and financial trends in order to assist the Board, senior executives and clients in performing their responsibilities. Maria holds a CPA. Prior to founding Dotcom, she began her career as an Auditor at Arthur Andersen and was the CFO of GoodTimes Home Video.
 

Retail Rants & Raves

Joe Keenan
Retail Jobs Not so Bad After All?
Oct 15, 2014

The National Retail Federation (NRF) today released a study authored by a University of Georgia economist who found that retail jobs...



Retail Revelations

Melissa Campanelli
When Email Snafus Happen to Good Companies
Nov 12, 2014

Say it ain't so! I was actually sad when I read in MarketWatch this week that Seattle-based online retailer Zulily’s...



Catalog Doctor

Susan J. McIntyre
Reaching for the Omnichannel Brass Ring
Nov 11, 2014

Do you have a 360-degree view of your customers? Can you attribute sales accurately to each channel? Are you creating...



Print-Plus

Stephen Lett
Page Count Does Make a Difference
Nov 7, 2014

There's a favorable relationship between the incremental costs of adding pages vs. the actual return. Pages generate a high return...



Return on Inventory

Joe Palzkill
Shoot While the Ducks Are in the Air
Oct 31, 2014

Bill End, avid outdoorsman and former CEO at L.L.Bean and Lands’ End, would frequently say, "We've got to shoot while the...



Designed to Convert

Tim Ash
If You Must Tweak Your Way to E-Commerce Success, Then Pay Attention to These Two Steps
Oct 27, 2014

Some websites are so broken that tweaks really aren't the best approach. Yes, you can split test your way into...



Shipping Insights

Rob Martinez
UPS Announces 2015 General Rate Increase
Oct 22, 2014

Effective Dec. 29, 2014, the published rates for UPS services will increase. UPS Ground, Air and International rates will increase...



Email Marketing Bites

Liz Ryan
The Email Hierarchy of Needs: Deliverability is the Foundation
Jun 18, 2014

If you're not getting the most of your email messaging, you might not be asking the right questions. How many...



Return on Intelligence

Jim Gilbert
LinkedIn Publishing Platform: User Review, Tips and Some Wishes for its Next Iteration, Part 3
Jul 23, 2014

This week in the third and final part of this series, I offer suggestions for how LinkedIn's publishing platform can...



Email Applied

Reggie  Brady
Subject Lines That Work
Jul 18, 2014

Standing out in the inbox isn't easy. A lot of promotional emails I receive have subject lines that aren't special....



ThinkAbout: Inspirational Verve for Your Product Line!

Andrea Syverson
Springboard From Your Brand Filter
Jun 26, 2014

One of the most important ways I strengthen my clients’ brands and product lines is by collaborating with their leaders...



B-to-B Insights

George Hague
2 Must-Have B-to-B Metrics
Apr 9, 2014

Smart CEOs know two essential B-to-B metrics to successfully grow their businesses: contribution per order (CPO) for new customers and...



Are Drone Deliveries the Future of Online Shipping?

While the quest for faster shipping is an ongoing struggle for retailers and fulfillment companies, it's unlikely that drones or anticipatory shipping alone will be the key to faster deliveries. Instead, these services will be the gateway into a new shipping model — one that's customer centric, highly personalized and characterized by the following:  Read More >>

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5 Ways Retailers Can Compete With Amazon’s Same-Day Delivery Model

Most small retailers lack the resources and store footprint to handle same-day shipping on their own. However, it's still possible for small retail brands to offer same-day shipping with the support of a third-party fulfillment and logistics provider. Here are five ways smaller retailers can compete with Amazon's same-day delivery model:  Read More >>

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Delivery and Returns Experience Leaves Lasting Impression on Customers

Consumers expect the online shopping experience to be nearly as seamless as the in-store experience. While companies like Amazon.com are working to replicate the in-store experience via mobile, online retailers can provide a high-quality experience by committing to service and open communication. Here are several steps retailers can take to ensure they offer a consistent customer experience from start to finish:  Read More >>

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3 Ways Retailers Can Avoid Warehouse Scalability Problems

Although growing quickly may seem like the ideal scenario, it can cause operational issues for retailers who are ill equipped to scale effectively. A rapid uptick in demand carries several added expenses that tax resources, cash flow and working capital. It requires financing to pay for more inventory, new staff, shipping and packaging costs, and any additional supplies or capital necessary to fulfill orders.  Read More >>

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How Retailers Can Adapt to the New Face of Shipping

Changing consumer demands and increased competition are ushering in a new era of retail fulfillment and delivery. The new face of shipping that will take form over the next year will be completely catered to consumers, who now expect fast, free shipping and returns as the industry norm. There are several strategies retailers can adopt to appeal to today's tech-savvy, budget-conscious consumers, and compete with industry giants such as Amazon.com:

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Tips for Effective E-Commerce Photography

It's obvious that photography plays a critical role in e-commerce success. When it's done well, professional e-commerce photography delivers product images that incentivize consumers to explore merchandise and finalize purchases, converting online window shoppers into customers and, hopefully, passionate brand advocates.  Read More >>

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3 Ways to More Efficiently Manage Inventory

When done well, inventory management accurately matches inventory levels and back-end systems to actual demand, enabling retailers to rapidly expand without sacrificing the quality of the customer experience. For those focused on omnichannel, it starts with managing inventory across multiple store locations as well as a centralized distribution center.  Read More >>

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3 E-Commerce Trends to Watch in 2014

Although the retail landscape changed dramatically in 2013, many common themes that were introduced last year will continue to shape the industry and have a greater impact throughout 2014. In particular, three major trends will play a large role in retail e-commerce strategies as we move into 2014: 

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How E-Tailers Can Prepare for Post-Christmas Sales and Exchanges

 

Retail sales don't slow down immediately after Dec. 25. On the contrary, the post-holiday shopping season is one of the busiest times for retailers. Shoppers are returning and exchanging gifts, and looking for good deals. In today's omnichannel retail environment, returns, exchanges and post-holiday sales aren't limited to in-store. Many shoppers are taking advantage of post-holiday sales online, returning through the mail or a combination of those. This can be challenging for retailers,

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How Retailers and Fulfillment Providers Work Together to Deliver Perfect Holiday Gifts

Christmas is coming and retailers are racing to lay the groundwork for what they hope will be a record-breaking holiday shopping season. In today's omnichannel marketplace, shipping and fulfillment have become key factors in brands’ ability to deliver truly extraordinary holiday shopping experiences. In many cases, consumers establish their first contact with a retailer during the holiday shopping season. Since brands only get one shot at making a first impression, it's important for

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Top 3 Bottlenecks in the Warehouse During the Holidays

The holiday shopping season is an annual sweet spot for both online and brick-and-mortar retailers. Unfortunately, the holidays aren't all fun and games, especially for online retailers that can't scale to the sudden influx of orders that this time of year brings.  Read More >>

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Is Your Retail Packaging Ready for its Close-Up?

With "likes" and "favorites" taking center stage in retail, trends like "retail hauling" (i.e., the YouTube version of calling a friend to brag about a recent shopping spree) are creating a market environment in which posting to Instagram, Facebook and other social sites is now a natural follow-up to making a purchase.  Read More >>

Women in E-Commerce

According to a recent article in Inc., women fill just 8 percent of the leadership roles in technology startup companies. That's a small number. However, what's fascinating to me is that the women who do fill C-suite roles in technology tend to gravitate toward e-commerce. From Fab.com's COO Beth Ferreira to the women who founded Birchbox (Hayley Barna and Katia Beauchamp) to Gilt's CEO Michelle Peluso, more and more women are rising to top leadership positions in e-commerce. Coincidence? I

...  Read More >>

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Working With Lord & Taylor: Collaborative Lessons Learned in Fulfillment

 

The best business partners do more than just act as vendors or clients; they go the extra mile to collaborate and achieve targeted goals. Within the third-party fulfillment space, that's not always easy, and sometimes collaboration means the distribution partner is literally working itself out of a job. But in the end, the collaborative process can result in key wins for both the brand and the fulfillment partner.

 

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5 Steps Toward Omnichannel Success

When consumers interact with your business, they don't see multiple channels and product lines, they see one brand and a single customer experience. Regardless of whether they make a purchase from a kiosk, brick-and-mortar store or online, customers expect your company's order management function to enable seamless shipping, delivery and return experiences.

 

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