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About Andrea

Andrea Syverson is a customer-centric listener, connector and creator. As a right and left-brained creative marketing strategist with over 20 years experience, she holds customers in highest regard in all decision-making processes. By actively and intuitively listening to customers, she's created and developed best-selling products across a variety of categories, from gifts and stationery to books to gourmet food to apparel to spirituality, and many in between.

Her clients include large and small companies: Hallmark, Hershey Foods, Ben & Jerry’s, Celestial Seasonings, Wolferman’s and Boston Proper, just to name a few. While she holds an MBA, Andrea acknowledges that her true expertise comes from continuous hands-on customer experiences. Her new book, "BrandAbout: A Seriously Playful Playbook for Passionate Brand-Builders and Merchants," will be out in spring 2010. She's president of IER Partners, a national consulting firm specializing in strategic planning, brand marketing, merchandising, new product development and creative thinking.

 

The Art of Delivering Style

Maria Haggerty
3 Simple Ideas to Improve Inventory Management
May 14, 2013

Despite the important role inventory management plays in the marketplace, some brands are still relying on last generation inventory management...



Designed to Convert

Tim Ash
How Persuasive Are Your Product Pages?
May 2, 2013

Your homepage — as much as you love it — is basically a glorified street sign. Consumers don't read it...



Return on Inventory

Joe Palzkill
5 Tips to Help Your Business Manage System Process Changes
Apr 24, 2013

In today's dynamic retail environment, however, the ability to embrace rapid process change is more important than ever. Merchandise and...



Shipping Insights

Rob Martinez
8 Ways to Use Parcel Carriers’ ‘Cost to Serve’ Pricing to Your Advantage
Apr 16, 2013

Just about every day, a shipper asks me what FedEx or UPS incentive they should be achieving for their specific...



B-to-B Insights

George Hague
The Illogical Song: What Makes Sense vs. What Works
Apr 8, 2013

It's official: J.C. Penney scrapped its every-day-low-price strategy for the rollercoaster world of markups and markdowns. Merchants, marketers and graphic artists...



Retail Rants & Raves

Joe Keenan
Reflections on NRF 2013
Jan 23, 2013

Now that a full week has gone by since the National Retail Federation's Big Show in New York City, I've finally caught...



Email Applied

Reggie  Brady
Preparing Your Email Marketing Strategy for the Holidays, Part 3
Oct 31, 2012

In the final installment of this three-part series (make sure to check out parts one and two), I examine why it...



Retail Rambles

Meredith Cunningham
SkyMall Helps You Prepare for the End of the World
Apr 2, 2012

Perhaps I've been watching too much of "The Walking Dead" or maybe too many episodes of "Doomsday Preppers," but my paranoia about the...



Return on Intelligence

Jim Gilbert
The New CompUSA Rights a Wrong
Mar 16, 2011

Two weeks ago in my blog, I totally skewered CompUSA and its warranty company (found out it's Assurant Solutions) for...



Can You Up the Ante on Your Products’ Amusement Factor?

Can you up the ante on any of your products’ amusement factors? Is there some ho-hum aspect of your product that could benefit from a bit of unexpected playfulness? Why not ThinkAbout that today and see where it leads you?  Read More >>

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Something to ThinkAbout: Amusement

I recently returned from an enlightening branding walkabout in Australia for one of my clients. In this deep cultural immersion, I visited eight cities all across the country in eight weeks and met with over 60 of their brand stakeholders. We talked openly about the challenges facing this company’s existing product line, its present pricing structure, its future competitive arena and how it could adapt to the particulars of this niche Australian marketplace to be more customer

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Who's the Keeper of Your Brand Zest?

Perhaps you read earlier this month that Procter & Gamble sold most of its Zest soap business to a private equity company. After 60 years it was determined that this product line was no longer a strategic fit. Despite its various product extensions over the years (Aqua, Ocean Breeze, Marathon) and its combination tactics (Hair + Body), and the unique addition of ingredients (Hint of Honey), Zest no longer met Proctor & Gamble’s “secret sauce” criteria. No doubt this was a tough...  Read More >>

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What Do You Yearn For?

Was one of your new year's resolutions to be more organized? To finally clear out the clutter in your office, closets, garage ... life? To have your home look like one of those Pottery Barn catalog spreads? You're not alone!  Read More >>

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How Exclusive Merchandise Wins Sales

Investing in customer-centric proprietary product development fends off consumer ennui and extends the brand experience in all the right ways.  Read More >>

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