Advertisement
 
 

About Andrea

Andrea Syverson is a customer-centric listener, connector and creator. As a right and left-brained creative marketing strategist with over 20 years experience, she holds customers in highest regard in all decision-making processes. By actively and intuitively listening to customers, she's created and developed best-selling products across a variety of categories, from gifts and stationery to books to gourmet food to apparel to spirituality, and many in between.

Her clients include large and small companies: Hallmark, Hershey Foods, Ben & Jerry’s, Celestial Seasonings, Wolferman’s and Boston Proper, just to name a few. While she holds an MBA, Andrea acknowledges that her true expertise comes from continuous hands-on customer experiences. Her new book, "BrandAbout: A Seriously Playful Playbook for Passionate Brand-Builders and Merchants," will be out in spring 2010. She's president of IER Partners, a national consulting firm specializing in strategic planning, brand marketing, merchandising, new product development and creative thinking.

 

Return on Inventory

Joe Palzkill
4 Multichannel Inventory Planning Best Practices
Apr 17, 2012

It seems every retailer I've spoken with recently is scrambling to gain control of their inventory planning, regardless of channel. It's...



Retail Rambles

Meredith Cunningham
SkyMall Helps You Prepare for the End of the World
Apr 2, 2012

Perhaps I've been watching too much of "The Walking Dead" or maybe too many episodes of "Doomsday Preppers," but my paranoia about the...



Retail Rants & Raves

Joe Keenan
Really ‘Fair and Square’? How J.C. Penney Alienated a Valuable Customer
Mar 12, 2012

Shoppers want to think they're getting a good deal. By taking advantage of sales and using coupons, they get that...



Shipping Insights

Rob Martinez
Parcel Rate Increases for 2012
Dec 19, 2011

UPS has announced 6.9 percent air increases, partially offset by a 2 percent fuel surcharge reduction. It's also announced a...



Return on Intelligence

Jim Gilbert
The New CompUSA Rights a Wrong
Mar 16, 2011

Two weeks ago in my blog, I totally skewered CompUSA and its warranty company (found out it's Assurant Solutions)...



Creating Positive Customer Experiences

JoAnna Brandi
How to Love Your Customers So They’ll ‘Just Love’ Your Business
Feb 14, 2012

Customer loyalty is customer love for doing business with you. In fact, neuroscientists studying consumer behavior have discovered that when...



Can You Up the Ante on Your Products’ Amusement Factor?

Can you up the ante on any of your products’ amusement factors? Is there some ho-hum aspect of your product that could benefit from a bit of unexpected playfulness? Why not ThinkAbout that today and see where it leads you?  Read More >>

Sections:

Something to ThinkAbout: Amusement

I recently returned from an enlightening branding walkabout in Australia for one of my clients. In this deep cultural immersion, I visited eight cities all across the country in eight weeks and met with over 60 of their brand stakeholders. We talked openly about the challenges facing this company’s existing product line, its present pricing structure, its future competitive arena and how it could adapt to the particulars of this niche Australian marketplace to be more customer

...  Read More >>

Sections:

Who's the Keeper of Your Brand Zest?

Perhaps you read earlier this month that Procter & Gamble sold most of its Zest soap business to a private equity company. After 60 years it was determined that this product line was no longer a strategic fit. Despite its various product extensions over the years (Aqua, Ocean Breeze, Marathon) and its combination tactics (Hair + Body), and the unique addition of ingredients (Hint of Honey), Zest no longer met Proctor & Gamble’s “secret sauce” criteria. No doubt this was a tough...  Read More >>

Companies Mentioned:

Sections:

What Do You Yearn For?

Was one of your new year's resolutions to be more organized? To finally clear out the clutter in your office, closets, garage ... life? To have your home look like one of those Pottery Barn catalog spreads? You're not alone!  Read More >>

Companies Mentioned:

How Exclusive Merchandise Wins Sales

Investing in customer-centric proprietary product development fends off consumer ennui and extends the brand experience in all the right ways.  Read More >>

Sections: