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Industry Eye : Quarterly Catalog Success (Now All About ROI)/Abacus Consumer Co-op Data Report

Plus: People on the Move and Catalogers' Updates

March 2009
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This month, we bring you the second in our exclusive quarterly reporting of Abacus Consumer Co-op data, the Quarterly Catalog Success/Abacus Consumer Co-op Data Report. The table below shows 2007-2008 year-to-year changes in dollars consumers spent with Abacus Co-op members, broken down by regions of the country.

With the economy plunging last year, naturally there were more decreases than increases, but at least a few regions posted modest gains. Most notable were gains in the Southwest Central states: Arkansas, Louisiana, Oklahoma and Texas. The worst decreases were seen in the Pacific region: Alaska, California, Hawaii, Oregon and Washington.

Catalogers’ Updates
Orvis: The multichannel retailer of outdoor sporting goods recently laid off 30 employees at its Roanoke, Va., distribution center. Orvis doesn’t expect further layoffs.

Chico’s: The woman’s apparel retailer is eliminating 180 positions, or approximately 11 percent of its workforce, at its Fort Myers, Fla., headquarters.

Eddie Bauer: The catalog/multichannel retailer of outdoor apparel, gear and accessories has cut 193 jobs as part of its cost-cutting moves. The cuts, which represent nearly 15 percent of the company’s nonretail staff, will be made at its corporate headquarters in Seattle, its IT center in Chicago, a distribution center in Columbus, Ohio, and a call center in Saint John, New Brunswick, Canada.

Macy’s: The retailer will cut 7,000 jobs, or 4 percent of its workforce, as it aims to lower expenses and preserve cash. The job cuts, which will include some unfilled positions, will affect offices, stores and other units. The move is expected to lower Macy’s selling, general and administrative expenses by about $400 million annually starting in 2010

People on the Move
Frederick’s of Hollywood: FOH Group, parent company of the catalog/multichannel retailer of women’s lingerie and apparel, has named Thomas Lynch as its new CEO. Lynch has been a member of the company’s board of directors since the completion of Frederick’s merger in January 2008 with FOH Holdings. Linda LoRe has been promoted to president of the Frederick’s of Hollywood Group, while retaining her CEO role for the catalog/retail unit as well as her seat on the the company’s board.

JoS. A. Bank Clothiers: The men’s apparel merchant has promoted James Thorne to executive vice president for merchandising and chief merchandising officer. A 23-year company veteran, Thorne most recently served as senior vice president for merchandising and head of planning and allocation. He’s now responsible for all product design, manufacturing and sourcing; planning and allocation; and retailing of the company’s merchandise lines.

 

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<b>Quotations, Rules, Aphorisms,
Pithy Tips, Quips, Sage Advice,
Secrets, Dictums and Truisms in
99 Categories of
Marketing, Business and Life</b>
<a href="http://bookstore.napco.com/images/TakeawaysPreview.pdf" target="_blank" class="moreInfo">
<font color = "red">Click Here to Look Inside</font>  
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<i>"Denny Hatch’s latest, Career Changing Takeaways, is an extraordinary reflection of one of the direct marketing industry’s most enduring polymaths. With quotes and “takeaways” on every conceivable aspect of business and marketing life and beyond, it’s the sort of book you’d give your children and children of friends on graduation day as a guide for life, especially in business. Worth having on your desk to look to for inspiration." </i> 
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<i>"Often the most profound advice can be distilled into two or three sentences. CAREER-CHANGING TAKEAWAYS is filled with bullet points of advice that really could change the direction of your career. Save the book as a reference and turn to a particular section as you need it, or read it from cover to cover as I did."</i>
 —Arnold Howard, Marketing Director
Paragon Industries
<b>About “CAREER-CHANGING TAKEAWAYS”</b>

Since 2005, Denny Hatch has been writing <b>BusinessCommonSense.com</b> —a free e-newsletter that looks at current news and connects the dots back to the reader's life and career. Every issue contains Takeaway Points—a short collection of bulleted one- and two-liners or short paragraphs at the end of each piece-that summarize why a particular issue might be worth reading.

The very best of Denny's Takeaways have been assembled into this collection that readers can use not only to make career decisions, but also add power, emotion and erudition to their correspondence, memos, reports, PowerPoint presentations, white papers, articles and books.  Here’s a sampling: 

<b>17 Career-Changing Takeaways—
Fascinating, Memorable and Fun </b>

<i>"When you innovate you've got to be prepared for everyone telling you you're nuts."</i>
—Larry Ellison 
Oracle founder, owner of Rising Sun, second largest yacht in the world
 
<i>"You'll never have to apologize for giving people some fun."</i>
—Bill Veeck (1914-1986) 
  Major league baseball owner, author of "Veeck . . . As in Wreck,"
(who sent 3-foot-7-inch stunt man Eddie Gaedel to pinch hit for the Cleveland Browns, August 19, 1951)
 
<i>"The customer or prospect doesn't give a damn about you, your company or your product. All that matters is, 'What's in it for me?"</i>
—Bob HackerDirect marketing guru 
Founder of the Hacker Group, Seattle
 
<i>"It's easy to remember Hacker's dictum (above): Always listen to W-I-I-F-M."</i>
 —Denny Hatch

Here are thousands of takeaways in 99 Categories!  Find the quotable gems that will stick with you and provide the roadmap no matter if you are writing a business letter, hiring or firing an employee, looking for a job, making a speech, or simply maneuvering life!

<b>CONTENTS</b>

Note From Denny Hatch — 1) Advertising — 2) Advertising, Rescinding —  3)  Agencies —  4)  Art & Antiques —  5)  Awards —  6)  Book Publishing —  7)  Brands and Branding —  8)  Brand Trashing — 9) Business, Acquiring a — 10)  Business, Expanding a — 11)  Business Models — 12)  Business, Starting a — 13)  Charities — 14)  Checklists — 15)  Communications, Corporate — 16)  Competition — 17)  Consultant, Being One   — 18)  Consultants, Hiring — 19)  Controls — 20)  Copywriting — 21)  Creativity — 22)  Corporate Culture — 23)  Customer Relationship Magic — 24)  Customers, How to Know — 25)  Data-Data Management — 26)  Data Protection — 27)  Decision Making Process — 28)  Design  — 29)  Direct Mail   — 30)  Direct Mail Copy & Design — 31,  Direct Mail Letters — 32)  Distribution — 33)  Due Diligence — 34)  eBay — 35)  E—Books — 36)  E—mail — 37)  E—marketing — 38)  Employee, Being  One — 39)  Employees, Dealing with — 40)  Energy — 41)  Fulfillment — 42)  Guarantees & Pledges — 43)  Headlines — 44)  Help—Wanted Ads — 45)  Hiring & Firing — 46)  Humor  in  Advertising — 47)  Information, How to Absorb — 48)  Internet — 49)  Internet & Your Career — 50)  Interviews, How to Handle — 51)  Investing — 52)  Job Search — 53)  Job Search: Cover Letters — 54)  Job Search: Résumés — 55)  Leadership à la Gen) George S) Patton, Jr.) — 56)  Legal Matters — 57)  Letters — 57)  Letters in Newspapers — 59)  Life Rules  — 60)  Mailing Lists — 61)  Management — 62)  Marketing — 63)  Marketing, Direct — 64)  Marketing, Guerrilla — 65)  Marketing, Internet — 66)    Marketing, Lead Generation — 67)  Marketing Rules — 68)  Markets, Surrounding Your — 69)  Media — 70)  Media  Selection — 71)  Meetings — 72)  Moonlighting — 73)  Murphy’s Law — 74)  News — 75)  Offers — 76)  Outsourcing — 77)  Overwork — 78)  Politics — 79)  Pre-emptive Advertising — 80)  Pro Bono Work — 81)  Products, Launching New — 82)  Public Relations (P)R)) — 83)  Public Relations, Blitzkrieg — 84)  Public Relations Crises — 85)  Public Speaking — 86)  Researching Competitors — 87)  Spokespersons — 88)  Surveys — 89)  Sweepstakes — 90)  Telemarketing — 91)  Testimonials — 92)  Testing — 93)  Traveling — 94)  Vision, Corporate — 94)  Web Abuse — 96)  Web Content: Free v) Paid — 97)  Website Design — 98)  Women — 99)  Writing

<b>Here are fourteen more Takeaways:</b>

<i>"A great cover letter is the golden key to any job search. Yet despite a glut of advice books and websites, an estimated 85% of cover letters are so flawed that senders never land an interview, career coaches say."</i>
 —Joann S. Lublin, Reporter, The Wall Street Journal

<i>"Always hire A’s. In the first place, they are more fun to work with. Secondly, they push you into excellence."</i>
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<i>"You can observe a lot by just watching."</i>
 —Yogi Berra

<i>"If you want to dramatically increase your response, dramatically improve your offer."</i>
—Axel Andersson
Founder, Axel AnderssonAkademy, Hamburg
 
<i>"Executives talk a blue streak about the importance of developing talent. But many quickly form rigid opinions of staffers, and then resist changing those views despite evidence that employees have matured, become more seasoned or possess talents that weren't apparent when they were first hired. Conversely, some bosses continue to insist that an employee is a star even though he or she was just never that talented."</i>
—Carol Hymowitz
 Reporter, writer, Forbes, The Wall Street Journal
 
<i>"I look for a business I can understand."</i>
—Warren Buffett 
Founder Berkshire Hathaway
 
<i>"Half the money I spend on advertising is wasted; the trouble is, I don't know which half."</i>
—John Wanamaker (1838-1922)
  Legendary retailer
 
<i>"If I had one takeaway point to suggest to horseplayers, private equity firms and venture capitalists, it would be the classic advice of successful horseplayers: Winning is knowing when NOT to bet."</i>
—Denny Hatch
 
<i>"If your company has a clean-desk policy, the company is nuts and you’re nuts to stay there."</i>
—Tom Peters 
Business guru, co-author of “In Search of Excellence”
 
<i>"A neat stall is the sign of a dead horse.”</i>
—Sign on an Ogilvy & Mather office wall. 
 
<i>"I don't know the rules of grammar... If you're trying to persuade people to do something, or buy something, it seems to me you should use their language, the language they use every day, the language in which they think. We try to write in the vernacular."</i>
—David Ogilvy (1911-1999)
  Founder and Chairman, Ogilvy & Mather,
 
<i>"My advice: Don’t write anything in an email that you wouldn’t want to see on your office bulletin board or hear announced over your company’s loudspeaker."</i>
—Carol Kleiman
  Reporter, The Chicago Tribune

<i>"Legendary direct marketer Bob Hemmings once worked for a jeweler on New York’s West 47th Street diamond district where the merchants rent counters and window space in a kind of giant co-op. Every evening all the jewelers would dutifully take their diamonds out of the showcases and lock them in the safe until the next morning. All the jewelers, that is, except for Hemmings’ boss, who would leave his diamonds out all night and put his customer list in the safe. 'If I lose the diamonds, the insurance company will pay,' he told Hemmings. 'If I lose my customer list, I am out of business.'"</i>
—Denny Hatch

<b>“CAREER-CHANGING TAKEAWAYS,”</b> published February 24, 2011 by The Target Marketing Group, ISBN: 978-1-931068, 260 pp, 6” x 9” trade paperback, perfect bound.
 
<b>About Denny Hatch</b>

Since 1976, Denny Hatch has been a consultant, copywriter and designer in the field of direct marketing. In 1984, with his wife Peggy, he launched the newsletter, Who’s Mailing What!, which was based on a library of over 200,000 direct mail samples. In 1992, his company was acquired by North American Publishing Co., in Philadelphia, where he is a regular columnist for Target Marketing magazine and editor of the e-newsletter, Denny Hatch’s Business Common Sense, published by the Target Marketing Group.  He is the author of:

<u>Business Books</u>

Million Dollar Mailings * Method Marketing * 2,239 Tested Secrets for Direct Marketing Success * priceline.com – A Layman’s Guide to Manipulating the Media

<u>Novels</u>

Cedarhurst Alley * The Fingered City * The Stork

<u>Memoir</u>

Jack Corbett, Mariner CAREER-CHANGING TAKEAWAYS

Quotations, Rules, Aphorisms, Pithy Tips, Quips, Sage Advice, Secrets, Dictums and Truisms in 99 Categories of Marketing, Business and Life Click Here to Look Inside "Denny Hatch’s latest, Career Changing Takeaways, is an extraordinary reflection of one of the direct marketing industry’s most enduring polymaths. With quotes and...

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