Social media has given a voice to anyone who wants to attack your business, and there are people out there who seem to revel in attacking for any reason — or no reason at all....
Heavy traffic volumes brought on by peak sales periods can put even the most battle-tested websites and applications to the test. To make matters worse, missteps almost always seem to happen at times when businesses have the most to gain...
For websites across a diverse array of product categories, live chat is a common thread of success. A recent survey my firm conducted of more than 1,000 U.S.-based online shoppers found that 56 percent of respondents said live chat positively...
How can you use the Slidin’ Slater incident to start a lively dialog in your company about how working conditions impact employees’ abilities to take care of customers and feel good about work?...
Launched on June 23, 2009, as an online marketplace not unlike eBay, Alice.com enables CPG manufacturers to sell their household essentials — think toothpaste, laundry detergent, trash bags, toilet paper, etc. — direct to consumers. By making thousands of products...
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