Data Breaches Shine Light on Secure Contactless Technology
By Douglas Lusted
From Retail Online Integration
Douglas Lusted   Staples is the latest in a long line of retailers to suffer a data breach. Many retailers are wondering if they're next. Some companies are looking to implement technology to hopefully avoid an attack on their customers’ data. Near-field communication (NFC) technology is at the top of the list, bringing real-time engagement to customers with smartphones and other enabled devices within a... more »
Domo Arigato, Lowe’s, for Using Robots
By Melissa Campanelli
Melissa Campanelli   It’s not April Fool’s Day! Just before the holidays, Lowe's really is introducing two robotic shopping assistants at one of its Orchard Supply Hardware stores in San Jose, Calif. According to a press release from the home improvement retailer, the autonomous robots — called OSHbots — were developed by Fellow Robots, a technology company that specializes in the design and development... more »
More On Customer Service
Costco Says Employees ‘Deserve’ Thanksgiving Off
From CNN Money
Costco Tightens Return Policy   At Costco, the Black Friday deals won't begin until, well, Friday. The warehouse retail chain will again stay closed on Thanksgiving this year, bucking the trend of retailers opening their doors earlier and earlier. "Our employees work especially hard during the holiday season and we simply believe that they deserve the opportunity to spend Thanksgiving with their families," a Costco... more »
Partner Voices: How to Drive Customer Loyalty With Data
eBay Enterprise   Today's consumers are bombarded with marketing messages at every turn, exposed to upwards of 5,000 ads per day. With that type of competition for consumers' attention, it's become critical for brands to differentiate themselves. The good news is they can do so by delivering relevant messaging in the right channel at the right time.... more »
Free Report: 39 Reasons the Future of Retail Marketing is Evolving
Free Report: 39 Reasons the Future of Retail Marketing is Evolving   The Forrester Wave: Email Marketing Vendors Q3 2014 report uses 39 different factors to rank and compare best-of-breed platforms for enterprise email marketers. Download this independent research report, courtesy of StrongView, to gain insight into the future of email marketing and learn who has "the most visionary strategy of the evaluation."... more »
Free Whitepaper: How Trustworthy Brands Drive Customer Loyalty
Free Whitepaper: How Trustworthy Brands Drive Customer Loyalty   Review this insightful whitepaper, which explores what authenticity really means to consumers, and how brands can deliver it every time. Includes best practices for companies that collect and display customer reviews, handling employee reviews, and how dubious practices can harm your business.... more »
Why Macy's is Finally Expanding Globally
From Forbes
Macy's logo   Macy's and Bloomingdale's will expand their horizons by opening in Abu Dhabi, United Arab Emirates (UAE) in 2018. Until now, Macy's has remained a domestic retailer while other brands, including Bloomingdale's, have expanded globally. The stores will open in the Al Maryah Central, a new regional shopping center on Al Maryah Island. It's a mixed-use 3.1 million-square-foot development with retail,... more »
More On Management
lululemon Founder's Wife Has Launched a Clothing Brand
From Business Insider
lululemon_logo   Sewing machines hum inside a spacious clothing boutique where the wife and son of lululemon athletica's founder hope to capture the retail magic that turned the yogawear maker into a stock market darling. Meet Kit and Ace, the brainchild of billionaire Chip Wilson's wife, former lululemon lead designer Shannon Wilson, who started the new streetwear venture with his son J.J. Backed... more »
RadioShack Names Ex-Treasury Adviser as ‘Revitalization Officer’
From Bloomberg
Radio_Shack_logo   RadioShack named former U.S. Treasury Department adviser Harry Wilson as its chief revitalization officer, enlisting a turnaround expert who helped restructure General Motors and Chrysler. Wilson, founder of the advisory firm Maeva Group, will report to RadioShack's board and CEO Joe Magnacca, the Fort Worth, Texas-based company said in a statement. The struggling electronics chain, which received a rescue financing package earlier... more »
More On Management
How 4 Retailers Are Using Digital and Mobile to Create a More Seamless Shopping Experience
From FastCompany
Burberry logo   British retailers are investing heavily in the use of digital and mobile in-store to persuade consumers that brick-and-mortar shops aren't just relevant in a digital world but the only place to get the best retail experience in the run-up to Christmas. For example, John Lewis, best known in creative circles for its emotive advertising, is now making digital waves with... more »
Free E-Book: The Anatomy of Amazon's Advertising
Free E-Book: The Anatomy of Amazon's Advertising   If you're confused about Amazon Sponsored Products and Amazon Product Ads, you're not alone. Even though they sound alike, they're two different strategies. So what's the difference? How can you use them to build your brand and boost your revenue? Read ChannelAdvisor's e-book to discover the differences, benefits of each and how to get started.... more »
Free Whitepaper: How to Maximize Your Company's Shipping Efficiency
Free Whitepaper: How to Maximize Your Company's Shipping Efficiency   Managing the details of e-commerce shipping doesn't have to be time and labor intensive. Download this whitepaper to learn what criteria are most important to choosing the right shipping technology for your business, and explore some of the innovative features and services available to e-commerce shippers today.... more »
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