Found 110 item(s). Displaying 1-15
J.C. Penney Reinvention is Bold, but Hardly Fail-Safe
January 31, 2012
From Advertising Age
When Ron Johnson broke the news to Steve Jobs that he was leaving Apple to become CEO of J.C. Penney, his boss' first question was, "Are you serious?" Johnson has received the same reaction countless times since that day last year in Mr. Jobs' living room. And the surprises didn't...
J.C. Penney Adopts New Logo — its Third in as Many Years
January 27, 2012
From Business Insider
J.C. Penney unveiled a new corporate logo yesterday, giving the store its third in as many years. The new branding evokes the American flag but jettisons everything else that was familiar about the company's last two logos....
J.C. Penney's Slashing Prices on All Merchandise
January 26, 2012
From USA Today
J.C. Penney is permanently marking down all of its merchandise by at least 40 percent so shoppers will no longer have to wait for a sale to get the lowest prices in its stores. The company said yesterday that it's getting rid of the hundreds of sales it offers each...
Target Said to be Looking at New Pricing Strategy
January 23, 2012
From CBS News
Target is reaching out to its vendors as part of a potential new pricing strategy to up its competitiveness with both online and brick-and-mortar rivals. The retailer has sent a letter to some of its vendors just as J.C. Penney is about unveil a sweeping overhaul ...
Kohl's Earns People’s Pick Award for Customer Relationship
January 12, 2012
From Chain Store Age
Kohl's is the recipient of the People's Pick award in the Harris Poll Customer Relationship Series. The award recognizes the strength of consumers' bonds with midtier department stores and reflects their connections and future intentions....
Merchandise Pricing Changes by J.C. Penney Could be Radical
January 10, 2012
From The Wall Street Journal
J.C. Penney appears to be radically altering the way it operates by offering what it hopes will be a clearer way for consumers to determine exactly what they're paying for merchandise. The process will cut through the mind-boggling task of determining what something costs by doing away...
Liz Claiborne to Change Name to Fifth & Pacific Companies
January 4, 2012
From Liz Claiborne
Liz Claiborne today announced it's changing its name to Fifth & Pacific Companies to better communicate its strategic focus on growing its three global lifestyle brands (Juicy Couture, kate spade and Lucky Brand) and reflect the sale of the Liz Claiborne namesake brand to J.C. Penney, among other recent transactions.
Toys"R"Us and J.C. Penney Play the Facebook Game
December 13, 2011
From RIS News
Toys"R"Us and J.C. Penney are taking advantage of the customizable features of Facebook fan pages, including the ability to create interactive holiday-themed gaming apps on their Facebook fan pages that reward customers with exclusive discounts. On the Toys"R"Us Facebook page, a tab labeled "Holiday Scavenger Hunt"
...
The Evolution of the Holiday Shopper
December 12, 2011
From ROI Report
While the twinkling lights and tinsel make 2011 seem like a typical year for holiday shopping, the truth is it's not. The biggest difference this year is with consumers themselves, specifically where and how they spend their money and how retailers are competing for those dollars.
Which Retailers Will Win Black Friday?
November 23, 2011
From Advertising Age
Black Friday is an unforgiving affair. Retailers duke it out, using middle-of-the-night openings, limited-time promotions and mega sales as their weapons in the battle to grab as much share of consumers' holiday shopping budgets as possible....
Amazon Tops Retail Customer Service List
November 22, 2011
From Retail Customer Experience
Whether it’s an unbeatable return policy, a helpful sales associate or 24-hour shopping convenience, holiday shoppers define customer service in a variety of ways. The National Retail Federation
Foundation has announced the top 10 retailers for excellent customer service selected by shoppers in the seventh...
Top 10 retailers for customer service
November 19, 2011
From Chain Store Age
Washington, D.C. -- The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 retailers for excellent customer service selected by shoppers in the seventh annual NRF Foundation/American Express Customers’ Choice survey. The survey, which asked 9,374 shoppers which retailer provides the best...