OPERATIONS & FULFILLMENT
All about contact centers, printing and production, and postal/shipping.
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Retailers Face Rising Shipping Costs as Cargo Space is at a Premium
Fighting for freight, retailers are outbidding each other to score scarce cargo space on ships, paying two to three times...
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Setting the Best Postage Rates for Catalogs and Direct Mail
The direct marketing industry needs to focus on getting the USPS to set the smartest postage rates for catalogs, magazines,... -
USPS Signs Service Agreement With NTIS
The U.S. Postal Service and the National Technical Information Service (NTIS) have agreed to jointly provide fulfillment, information management services... -
Case Study: Pearl Izumi USA Invests in IT to Revive Custom Clothing Business
Problem: Pearl Izumi USA, a cross-channel retailer of sports apparel, wanted to bring back its custom clothing business,... -
USPS and Commerce Dept. Expand Strategic Partnership
Responding to the call for a doubling of exports over the next five years through the National Export Initiative, officials... -
Retail Container Traffic Forecasted to be Up 16% in July
Import cargo volume at the nation’s major retail container ports is expected to be up 16 percent in July compared...
More on Operations & Fulfillment
More On Operations & Fulfillment
Retailers Face Rising Shipping Costs as Cargo Space is at a Premium
July 28, 2010
Fighting for freight, retailers are outbidding each other to score scarce cargo space on ships, paying two to three times last year’s freight rates —...
Setting the Best Postage Rates for Catalogs and Direct Mail
July 26, 2010
The direct marketing industry needs to focus on getting the USPS to set the smartest postage rates for catalogs, magazines, saturation mail for retailers and...
USPS Signs Service Agreement With NTIS
July 22, 2010
The U.S. Postal Service and the National Technical Information Service (NTIS) have agreed to jointly provide fulfillment, information management services and customer maintenance to federal...
Case Study: Pearl Izumi USA Invests in IT to Revive Custom Clothing Business
July 21, 2010
Problem: Pearl Izumi USA, a cross-channel retailer of sports apparel, wanted to bring back its custom clothing business, which had been shuttered nearly...
USPS and Commerce Dept. Expand Strategic Partnership
July 12, 2010
Responding to the call for a doubling of exports over the next five years through the National Export Initiative, officials with the U.S. Postal Service...
Retail Container Traffic Forecasted to be Up 16% in July
July 9, 2010
Import cargo volume at the nation’s major retail container ports is expected to be up 16 percent in July compared with the same month a...
Why Training Can Increase Your Call-Center Conversions
July 6, 2010
A simple CSR training program can solve the lackluster attitude and increase conversion. Using this technique at one company I worked with, we increased conversion...
U.S. Postal Service Files for Significant Rate Increases
July 6, 2010
The U.S. Postal Service on Tuesday proposed a 2-cent increase in the price of a first-class stamp, bringing the cost to 46 cents. The change,...
Retailers Fret Over Rising Apparel Costs Amid Increasing Commodity, Labor Prices in China
June 24, 2010
Clothing maker Perry Ellis International sees a 10 percent rise in industrywide apparel prices over the next two years amid rising commodity prices and higher...
Postal Service Hears From Businesses on 5-Day Delivery Week
June 23, 2010
What do CVS Caremark Corp. and a northwest Michigan newspaper have in common? They both rely heavily on Saturday mail delivery. So when the Postal...
