OPERATIONS & FULFILLMENT

All about contact centers, printing and production, and postal/shipping.

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REI Creates Happy Campers With Speedy Shipping in April

REI logo May 16, 2013

With speedy shipping becoming a more competitive component of the e-commerce experience, REI created some happy campers in April with the top shipping performance...

Amazon Unit Rolls Out Prime-Like Service

Amazon Prime May 13, 2013

Amazon.com's Quidsi subsidiary is jumping on the Prime bandwagon. The unit, which Amazon bought for about $500 million in 2010 and which operates Diapers.com...

Postmaster General Garners Support Among Catalogers

ACMA National Catalog Forum May 10, 2013

The plight of the U.S. Postal Service has been well documented. The federal agency lost nearly $16 billion in its latest fiscal year, and things...

Gap Optimizes Inventory for Store-Based Fulfillment

gap logo April 24, 2013

Gap is currently working on a seamless inventory opportunity. Today, the retailer has pools of inventory trapped around the world — in countries and...

Shop Talk : Free Shipping vs. Offering Lower Prices

Rob Martinez April 2013

"I'm interested in the idea of free shipping vs. offering lower prices but shipping surcharges at checkout. For industries like mine (online furniture), which require...

Google Tests Same-Day Delivery

Google Shopping image March 29, 2013

Google is wading deeper into the growing pool of online shopping competitors, testing out its ability to provide customers with same-day delivery. This week the company...

Will UPS Go On Strike?

Rob Martinez March 25, 2013

As the calendar inches closer to a July 31 expiration of the collective bargaining agreement between the United Parcel Service (UPS) and the International Brotherhood...

Wal-Mart Will Use Stores Plus Fulfillment Centers for Next-Gen Network

Wal-Mart logo March 20, 2013

Developing a "next generation fulfillment network" will be one of Wal-Mart's key global priorities for this year, along with investing in a global e-commerce...

Ann Taylor and LOFT Debut International Shipping Online

Ann Taylor March 11, 2013

Ann Taylor and LOFT now offer international shipping via their e-commerce websites, anntaylor.com and loft.com. "The introduction of international shipping marks another key step forward...

Sears Jumps Into Same-Day Service Arena

Sears_logo_small February 18, 2013

Sears joins retailers including OfficeMax, Macy's, Toys"R"Us and Best Buy with a new same-day pickup service that combines Sears-brand products with those from local Chicago...

 
 
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