• Presented By: Retail Online Integration
• Sponsored By: Compuware
• Duration: 45 minutes
• Speakers:
John Ernsberger, Co-Founder, Vice President of Sales, STELLAService; John Rote, Director of Operations & Customer Experience, Bonobos; Will
Freund, Senior Director, Operations, Gilt Groupe
• Moderator:
Melissa Campanelli, Editor in Chief, Retail Online Integration
• Click Here:
At Your Service: E-Commerce Customer Service Trends (2011 Fall Retail Marketing Virtual Show session)
Click above/below to view this webinar, originally offered as a session at the Fall 2011 Retail Marketing Virtual Conference & Expo.
Great customer service never goes out of style. Listen in to this lively, interactive session to learn how customer service is changing for retailers, and how to make the most of these customer-driven changes. Speakers will discuss how customer service has become the new marketing; how social support is changing the industry and will continue to grow; how customer service is becoming more integrated on the back end; and so much more.
