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Multichannel Customer Service for Retailers: Trends, Innovations and Best Practices

October 23, 2012
• Presented By: Retail Online Integration
• Sponsored By: BoldChat
• Duration: One hour

• Speakers: John Ernsberger, Co-founder, VP Business Development, STELLAService; Juan Ribero, VP of Marketing, CableOrganizer.com; Ross Haskell, Director of Marketing, BoldChat

• Moderator: Melissa Campanelli, Editor in Chief, Retail Online Integration

• Click Here: Multichannel Customer Service for Retailers: Trends, Innovations and Best Practices


In today's competitive multichannel retail market, fast, friendly, and knowledgeable customer service is an essential differentiator that can help maintain margins, improve conversions and keep customers coming back for more.

As the retail space has become more multichannel, the channels thorough which customers communicate with retailers' customer service teams have expanded to keep pace.  Your customer service team must be at the ready in any channel: email, online live chat, on the phone, and social networks.

To learn the latest trends, innovations and best practices around customer service & online sales, attend this lively webinar and learn the following:
  • the latest stats around multichannel customer service;
  • the latest stats around live chat and Twitter-based customer service;
  • trends, innovations and best practices around multichannel retail customer service & sales

Click here to view this webinar.


 
 

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